• Identifying current telecom expenditure (fixed and variable)
• Avoiding unnecessary telephone charges
• Preventing telephone misuse
• Protecting against telecom fraud
• Managing inbound calls
• How to compare telecom tariffs
• Discount schemes
• Differentiating suppliers and networks
• Selecting a suitable service provider
• CPS (Carrier Pre-Selection)
• Telephone systems maintenance and selection

• Understanding circuits and networks
• Deploying ADSL strategically
• Purchasing criteria for phone system and other telecom equipment investment
• Options for reducing calls to mobile phones
• 3G and GPRS – using mobile data technology
• VoIP (Voice over Internet Protocol)
• Developing a flexible telecoms strategy
• Improving telecommunications efficiency

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